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Elizabeth Jensen

Elizabeth Jensen was appointed to a three-year term as NPR's Ombudsman/Public Editor in January 2015. In this role, she serves as the public's representative to NPR, responsible for bringing transparency to matters of journalism and journalism ethics. The Ombudsman/Public Editor receives tens of thousands of listener inquiries annually and responds to significant queries, comments and criticisms.

Jensen has spent decades taking an objective look at the media industry. As a contributor to The New York Times, she covered the public broadcasting beat – PBS, NPR, local stations and programming – as well as children's media, documentaries, non-profit journalism start-ups and cable programming. She also wrote for the Columbia Journalism Review and was a regular contributor to Current, the public broadcasting trade publication, where, among other topics, she wrote about sustainability strategies for public television stations.

Over her three decades in journalism, Jensen has reported on journalistic decision-making, mergers and acquisitions, content, institutional transformations, the intersection of media and politics, advertising and more, for a variety of national news organizations. She reported on the media for The Los Angeles Times, where she broke the story of Sinclair Broadcast Group's partisan 2004 campaign activities, and was honored with an internal award for a story of the last official American Vietnam War casualty. Previously she was a senior writer for the national media watchdog consumer magazine Brill's Content, spent six years at The Wall Street Journal, where she was part of a team of reporters honored with a Sigma Delta Chi public service award for tobacco industry coverage, and spent several years with the New York Daily News.

In 2005, Jensen was the recipient of a Kiplinger Fellowship in Public Affairs Journalism at The Ohio State University, focusing her research on media politicization. She earned her M.A. in International Relations from the Fletcher School of Law and Diplomacy at Tufts University, spending her second year at Geneva's L'Institut universitaire de hautes études internationales, and received her undergraduate degree from Northwestern University's Medill School of Journalism.

When not covering media, Jensen, who teaches food journalism at New York University, has occasionally reported on the food world, including investigating vegetarian marshmallow fraud for a CNBC newsmagazine report.

NPR newsroom leaders have concluded their investigation into the work of a longtime freelance contributor, Danielle Karson, one month after they said they had discovered she had recycled sound bites in some of her radio reports.

Newsrooms aren't perfect. Trustworthy newsrooms, however, make adjustments (preferably quickly) when their errors are pointed out.

This office gets weekly complaints about what is perceived to be an imbalance in guests: There are too many Republicans interviewed and not enough Democrats. Or vice versa. Or a partisan from one side is interviewed without a corresponding counterpoint.

So I was pleased to see that NPR on Friday pulled back the curtain a bit about its attempts last week to book politicians to discuss the Paul Manafort verdict and the Michael Cohen guilty plea: The scarcity of Republican politicians, in this case (as occasionally happens with Democrats, too), wasn't for a lack of trying.

Morning Edition listeners will have noticed this week that the newscasts, or headlines, have moved around. Newscasts had aired each hour at 1 minute after the hour and again at 19 minutes and 42 minutes after the hour. Now, while there is the same amount of newscast time, it is grouped in just two breaks, at more intuitive times at the top and bottom of the hour — as was the case for most of Morning Edition's nearly four-decade history.

Sunday's "Unite the Right 2" rally across from the White House was a bust, when just a couple of dozen protesters turned up. But the outrage against NPR over its coverage leading up to the event will likely live for a long time.

NPR said Friday that it discovered that a longtime freelance contributor, Danielle Karson, had recycled sound bites in more than two dozen reports that aired from 2011 until recently. NPR has handled the discovery, which was made by a producer and an editor, quickly and transparently, as it should.

Wildfires are ravaging hundreds of thousands of acres of the western United States and Canada this summer, taking lives and homes in California, closing parts of Yosemite National Park to visitors and racing through forests and grasslands in Idaho, Washington, Oregon, Utah, Colorado and British Columbia. Smoke from those fires is causing breathing difficulties as far away as Maine.

Late in 2015, this office released the third-year results of an internal NPR study examining the diversity of the outside sources heard on NPR's weekday radio newsmagazines. (Outside sources are the people interviewed and quoted by NPR; they do not include NPR's own reporters and hosts.) Now we have a fourth year of that analysis, this time looking at the makeup of the sources that NPR used in five online blogs during the 2016 fiscal year (Oct.

On June 30, NPR's Weekend All Things Considered aired a lighthearted World Cup piece discussing why the Brits use "football" and the Americans use "soccer" to refer to the same game. The subsequent debate this piece sparked has nothing to do with soccer and is not remotely lighthearted.

Update: Four days after this column was published, NPR changed its policy. According to a July 2 memo from Sara Goo, an NPR managing editor who oversees digital content, to the newsroom, "opinion content published on NPR.org must now include 'Opinion:' as the first word of the headline."

Can NPR reduce the number of monthly mistakes it makes in half, by October? That's the newsroom's ambitious goal.

On Monday, referencing an error rate that he called "unacceptable," NPR's standards and practices editor Mark Memmott laid out a new newsroom system that he hopes will lead to fewer corrections.

With two suicides this week of well-known Americans, "best practices" for reporting such deaths are again relevant. NPR's reporting has mostly been exemplary, even as it has missed the mark at least twice.

A newscast at 4 p.m. ET Thursday reported the means by which fashion designer Kate Spade took her life; the 1 p.m. Friday newscast reported the same for Anthony Bourdain, the chef-turned-food journalist. The headline reports that start each hour are the most-heard NPR reports. Listeners complained about both reports.

Very few people these days are going to the landing pages for NPR blogs such as The Two-Way (for breaking news) or Parallels (for international news) to catch up on the day's happenings. If you're one of them, however, you're going to encounter some changes come June 5.

A story breaks. An NPR reporter writing an online story (not a radio newsmagazine report, where there might be a firmer deadline) attempts to contact a subject of the news. How long is a reasonable amount of time to wait for a response before posting the story at NPR.org without one?

That debate is at the bottom of a complaint about an NPR story that ran last week. It is also a question newsrooms are facing daily in the #MeToo era as accusations against public figures proliferate.

NPR, like other news organizations, is in a fight for the attention of audiences. That means getting aggressive about putting NPR journalism where readers (and listeners) are. Increasingly, that's on their phones. As a result, NPR has ramped up its "push" notifications, the alerts that pop up on mobile phone home screens when news breaks. (NPR also sends out email alerts, which often duplicate the push notifications.)

My last column on the burgeoning number of politician interviews on NPR's newsmagazines, many live (and then rebroadcast over subsequent hours), provoked a good deal of response.

My essential point (channeling the frustrations of many listeners) was that the interviews, which have proliferated on NPR in the last year, too often do not add to listeners' understanding of the issues being discussed.

Live interviews with newsmakers. If I had to find a thread that runs through a couple of hundred listener emails, tweets and direct communications with my office in recent months, it would be concerns that stem from the challenges of doing live interviews. Those three- to five-minute conversations (or sometimes grillings) with politicians and policy experts are now a regular staple of Morning Edition and are being heard more frequently on the weekday All Things Considered, as well.

Listeners who tuned in to All Things Considered Wednesday may have heard a strangely vague on-air story retraction that raised as many questions as it answered — especially for those who didn't hear the original story on April 3.

Here's what was said:

Is NPR's newsroom a "rabble of pagans"?

Here's bad news for fans of NPR's 13.7 Cosmos & Culture. The 7-year-old opinion blog, "set at the intersection of science and culture," which featured the work of scientist-contributors — Adam Frank, Barbara J. King, Tania Lombrozo, Marcelo Gleiser and Alva Noë — is closing down April 14. The contributors will have a chance to write final posts before then.

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